Shipping & Returns

Shipping and Delivery Information

We want your experience to be as smooth as possible so we use Royal Mail Tracked delivery service for your shipping.

UK Standard - Royal Mail Tracked

£2.99

2 to 4 business days

FREE Standard Shipping with £100+ spend

UK Express - Royal Mail Tracked

£4.49

1 to 2 business days

Select your shipping option at Checkout if you require Express shipping

*Orders received by 2pm Monday to Friday will be processed the same day, after 2pm orders will be processed on the next working day

We're making conscious decisions to make our packaging as environmentally friendly as possible whilst still ensuring your purchases arrive in great condition.

Returns Policy

All returns are free of charge as we pay your postage

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please click this link Start Return - this will take you to our Royal Mail returns portal where you can enter your Order number, name and required details to create you own shipping label and then either post, drop off or arrange a Royal Mail collection for your return.

If you have any problems using the returns portal, or any questions at all, please contact us at customerservices@luprgolf.co.uk and we’ll be happy to help.

You can always contact us for any return question at customerservices@luprgolf.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservices@luprgolf.co.uk.